RETURN POLICY

Your satisfaction is our top priority. If you are not completely happy with your purchase, please follow the Return Instructions below. If you have any questions, feel free to contact us.

You may return your order within 30 days from the date of shipment for a refund or exchange.

 

PLEASE NOTE:

  • Special order items, clearance/sale items, and items that have been opened or worn are not eligible for return or exchange.
  • Shipping and handling fees are non-refundable.
  • International Orders (Non-USA orders)- customers are responsible to ship back returns at their own expense. If requested, we can provide a shipping label and the shipping cost will be deducted from the return/refund. We are unable to accommodate exchanges for international orders.  

RETURN INSTRUCTIONS:

To ensure a smooth return process, please follow these steps:

  • Review the Return Policy and Return Guidelines.

Please read this policy carefully to ensure your item qualifies for a return. If you have any questions, contact us before proceeding.

  • Request a Return Authorization

Contact us at info@elegantup.com to request a Return Authorization.

In your message, please provide Your order number, the reason for your return, and the items you wish to return.

  • Return Shipping

Once approved, we will issue a Return Authorization Code and will provide a Return Shipping Label. Return Shipping cost will be deducted from your return refund.

You must return the item within 14 days from the date the Return Authorization Code was issued.

  • Packing Your Return

Carefully pack the product in its original packaging.

Include the original invoice with the Return Authorization Code written on it.

If you do not have the invoice, include a note with your order number and the Return Authorization Code.

  • Quality Check & Refund Process

Once we receive your package, our Quality Assurance team will inspect the item.

Only unopened, unworn, and unaltered items will be accepted.

Refunds will be processed within 10 business days and issued in the original form of payment.


IMPORTANT RETURN GUIDELINES

Items must be in original condition—unopened, unworn, and unaltered.

Returns without an Order Number and Return Authorization Code will not be accepted.

Unauthorized returns will be rejected.

Due to the intimate nature of our products, any item that has been opened or worn cannot be returned.

Special orders, sale, and clearance items are final sale—no returns or exchanges.

If your order qualified for free shipping, the original shipping cost will be deducted from your refund.

If the return is due to our error, we will cover return postage fees.

If you wish to cancel an order before it has been processed and shipped, please contact us immediately with your order number, and we will cancel it free of charge.

If a returned item does not meet our return criteria, we reserve the right to reject the request. You will have 14 days to confirm whether you want the item returned to you; otherwise, it will be discarded without refund or exchange.

We reserve the right to modify this policy at any time without prior notice.

For any questions, please contact us. We are happy to assist you!



Returns Policy