Returns Policy

RETURNS

 

• You may return your order within 30 days from the date of the shipment for a refund or exchange.  Unfortunately we can’t offer you a refund or exchange, after 30 days.

• To complete your return, we require a receipt or proof of purchase.
• Please do not send your purchase back to the manufacturer.
• Once we receive your package, our quality assurance team   will verify the condition of the returned product(s). We do our best to protect customers, therefore we accept for return or exchange ONLY UNOPENED AND UNWORN ITEMS.

We will send you an email to notify you that we have received your return and has been approved. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, please

• Check your bank account or credit statement. it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@elegantup.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@elegantup.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, contact us at info@elegantup.com to request a return.

buyers will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on destination, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.